frstive

 

 

As the festive season fast approaches, we would like to share the following information for the convenience of our patients.

 

Please prepare early for the periods of disrupted service and order medication in advance of the holiday period. The practice is happy to issue most prescriptions early in anticipation of the interruptions caused by the Public Holiday periods. 

 

The practice will be closed during the following Public Holiday periods

  1. From 6pm on Thursday 24th December until 8am on Tuesday 29th December 2015
  2. From 6pm on Thursday 31st December 2015 until 8am on Tuesday 5th January 2016

During the above periods when the practice is closed, patients should contact NHS24 by dealing 111 for medical advice. In the event of a life threatening medical emergency, please call 999.

 

For patients who use our Cockburnspath surgery, please note that surgeries will be held on the afternoons of Monday 21st December and Monday 11th January with NO surgeries on either Monday 28th December or Monday 4th January as these are NHS Borders Public Holidays.

 

We anticipate the practice being particularly busy on Tuesday 29th December, Wednesday 30th December and Tuesday 5th January. It would be helpful if patients could avoid routine medication requests and contact for test results before midday on these dates. This will allow our staff to deal with urgent matters as a priority at these busy times. 

 

We are aware that, at peak times, our telephone lines are under pressure causing delays in call answering when our services are in high demand. This is as a result of reception staff assisting other callers. In order to prevent unnecessary telephone traffic, please utilise our online medication ordering facility available via the practice website. 

 

The practice would also like to take this opportunity to remind patients to request home visits responsibly. A GP is able to see several patients at the surgery in the time it takes to visit a single patient at home. Whilst we provide a home visiting service to genuinely housebound patients who are unable to leave their homes due to debilitating medical conditions, all such requests will be reviewed by a GP and authorised only if deemed appropriate. Lack of transport to the practice is not a suitable reason for a patient to request a home visit. 

 

The practice would like to remind patients that flu vaccines (for eligible patients) are still available – please enquire at reception if you would like to receive a vaccine. 

 

Finally, we wish our patients all the best for a happy and healthy 2016.