Emergency Information

Emergency Info

Between 6pm and 8am Monday to Friday, on weekends (from Friday 6pm to Monday 8am) and NHS Borders designated Public Holidays the surgery is closed
Provision of Out of Hours cover is the responsibility of NHS Borders.
In order to obtain medical advice at these times, please call NHS24 on 111 (freephone). (This number is also given on the practice’s answer machine).

A receptionist in the emergency call centre will answer your call and either:-
1) Arrange for you to speak to a doctor or nurse
2) Invite you to attend the centre to be seen by the doctor.
3) Arrange a home visit if you are too ill to visit the centre.

Limited personal information (Emergency Care Summary) is made available to the Out of Hours doctors. Your information will only be accessed if you give permission to the doctor at the time of your treatment. Information leaflets are available in the waiting room.
Further advice and information can also be obtained from NHS24, whom you can call direct on 111 (freephone) or visit www.nhs24.com

IN SERIOUS EMERGENCIES DIAL 999 FOR AN AMBULANCE IN THE EVENT OF DIFFICULTIES IN CONTACTING NHS24, DIAL THE OPERATOR – 100