Zero Tolerance Policy
The practice considers aggressive behaviour to be any personal, abusive or aggressive comments, cursing or swearing, physical contact or aggressive gestures. This applies to face-to-face situations, written material and to telephone calls. The practice will request the removal of any patient from the practice list who damages property or who is aggressive or abusive towards a doctor, member of staff or other patients. All instances of actual physical abuse on any doctor or member of staff by a patient or their relatives will be reported to the police as an assaul