Helpful Frequently Asked Questions

Below you will find a list of some of the most common questions that we get asked on a day to day basis. You can see the answer by clicking on a question and the answer will appear below it.

Practice Services

How do I arrange vaccinations for my new baby?

You will automatically be sent appointments directly from the Child Health Scottish Immunisation Recall System when the vaccines are due. The Practice nurse will give your baby the vaccines and provide all the relevant information. You can also discuss immunisations with your Health Visitor. Baby immunisations are important so please attend the appointment when called. If your baby is unwell on the day of vaccination, please seek advice from the surgery first thing in the morning. If, in consultation with clinical staff, it is decided your baby is too unwell to receive their vaccines then these can be delayed for a short period. If the appointment you receive is inconvenient, please contact the practice to speak to our reception team who will rearrange at a more suitable time.

How do I arrange an appointment for a cervical smear at the practice?

You will receive a letter from the Scottish Cervical Call Recall System (SCCRS) when your cervical smear is due. Please contact reception to make an appointment with one of the practice nurses. At your appointment, the nurse may ask you details about contraception or the date of your last period. She may also check your blood pressure and weight. Results are sent out by post within approximately 4 to 6 weeks.

How long do test results take to come back?

Some results come back within a few days but some take much longer (6 to 8 weeks in some cases). The doctor or nurse can advise you of the approximate processing time for each test. Results must be reviewed and authorised by a GP before they are given out be reception staff. Results can be obtained by phoning the practice. Telephone lines tend to be quieter in the afternoon so this is the best time to contact us to request results by phone.

Prescription issues / requests

How do I get a repeat prescription at Eyemouth?

There are 4 ways to request a repeat prescription from Eyemouth :

A: By e-mail
B: Handing your repeat prescription request slip in to the practice (note there is white mail box for these requests on the wall opposite the reception desk)
C: Handing your repeat prescription request slip in to the chemist

Day hospital services

When is the Sexual Health Clinic held?

This service is provided by NHS Borders at Eyemouth Day Hospital. It is possible just to “drop in” to this clinic without an appointment. However, appointments may be made in advance by calling Borders Sexual Health on 01896 663 700. Your GP does not need to be notified of your attendance at this clinic. You do not need to be a patient of the practice to attend.

What is available at the Day Hospital?

The Day Hospital offers a wide range of service provided by NHS Borders. There are consultant clinics as well as services such as physiotherapy, occupational health, podiatry and sexual health. For information regarding the full range of services available, please contact the Day Hospital reception on 018907 52600.

Opening hours and info

Is the practice open at a weekend?

No, none of our surgeries are open from Friday 6pm to Monday at 8am. If you require medical assistance during this time, please contact NHS 24 on 111 (freephone).

Does the practice offer evening appointments?

The practice currently offers “Extended Hours” appointments for both a GP and a nurse between 6pm and 7:30pm on one day of the week. These appointments must be booked in advance. The practice requests that these are used with consideration as they are provided primarily for the use of patients who are unable to attend during normal working hours.

What are the surgeries opening hours?

Eyemouth surgery is open from 8.30am to 6pm from Monday to Friday. Coldingham surgery is open from 8.30am to 5pm from Monday to Friday but closed for lunch daily between 1 and 2pm.

Does the surgery close for lunch?

Eyemouth is open all day from 8.30am to 6pm but Coldingham surgery closes from 1 to 2pm daily.

Vaccinations

Are vaccinations compulsory / can I opt-out?

Vaccinations  are never compulsory and patients can indeed opt-out. To do so please visit our online form found here .